We have an opportunity for a Credit Controller to join our Finance team, based in our Newcastle office. Reporting to our Credit Control Manager, this is an excellent opportunity for an experienced credit control professional to make a genuine impact on the future success of our business.

About the role.

This role is all about building strong relationships with both internal and external clients. You'll be responsible for managing your assigned ledger, reducing debtor days, identifying problem areas, and making recommendations for their resolution. Regular liaison with partners and fee earners will be key, including conducting meetings in person or via MS Teams.

Your daily responsibilities will include:

• Chasing outstanding debts via telephone, letter, and email, in line with firm policy.
• Maintaining accurate records of chase history and agreed payment timelines.
• Proactively resolving and monitoring queries to ensure timely payments.
• Providing collection forecasting and preparing key reports/statistics.
• Assisting with credit reviews and risk assessments where required.
• Collaborating with other Business Support Teams, including Finance, Business Assurance & Risk, and Best Practice.

About you.

We're looking for someone with experience in credit control, preferably in a legal or professional services setting. You should be comfortable using Excel and Outlook, and able to juggle multiple tasks while meeting deadlines in a busy environment. Good communication skills are a must, as you'll be interacting with people at different levels. If you have a keen eye for detail and love tackling issues head-on, we'd love to hear from you!

To be successful in this role, you'll need as a minimum:

• Previous experience in a credit control role, ideally within a legal or professional services environment.
• Strong IT skills, including proficiency in Excel and Outlook.
• Experience managing multiple workloads and meeting deadlines in a fast-paced environment.
• Strong attention to detail and a proactive approach to problem-solving.

We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!

As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working.

Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). Find out more about ED&I at WBD here. We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long term condition and need us to make any adjustments to give you the best possible recruitment process, please let us know by contacting the recruiter on the right hand side of this page. Please also let us know if you need this job advert or the application form in a different format.

We will offer an interview to candidates with a disability or long-term condition who meet the minimum criteria for this role. You can opt into this scheme within the application form. Your response to this question is only used for this purpose, is only visible to the recruitment team and is not used for data monitoring. 

We are an in-house recruitment team and will always aim to fill our roles directly in the first instance. If you're an agency, please click here for ways that you can work with us.