We're looking for a Data Steward to join our Data, Content & Insights (DCI) team in either our Bristol or Plymouth office. We operate a hybrid working approach, with most colleagues typically spending around three days a week in the office and two working from home. We're pragmatic and flexible, balancing individual needs with the requirements of the role and the team.

If you're someone who takes pride in clean, accurate data and enjoys working across a business to improve how information is used, this is a great opportunity to make a real impact.

The team

You'll be part of our Data, Content & Insights team, working closely with colleagues across CRM, business development, marketing, events and internal communications.

It's a collaborative, supportive environment where your work will be visible and valued across the firm.

The Role

You'll play a key role in maintaining the quality and integrity of data in our CRM system (Microsoft Dynamics), supporting colleagues across business development, marketing, events, bids and internal communications.

Your work will help ensure our data is reliable, well-structured and ready to support confident decision-making across the firm.

You'll:

• Act as day-to-day steward of CRM data quality, keeping records accurate, consistent, and up to date
• Define and embed data governance standards, policies, and best practice
• Partner with BD, marketing, and fee earners to improve data capture and behaviours
• Monitor and resolve data issues, including bulk cleansing and data maintenance
• Enable and drive reliable reporting, pipelines, and business insights through high-quality data
• Develop data quality metrics, dashboards, and performance tracking for firmwide reporting and visibility
• Identify and implement process improvements, automation, and system enhancements
• Ensure compliance with data regulations and internal data standards

What we're looking for

We're interested in people who bring a strong attention to detail and a proactive approach to improving data quality.

To be successful in this role, you'll need as a minimum:

• Experience working with a CRM system (Microsoft Dynamics is a plus)
• Proven ability to handle and maintain contact and relationship data within a business environment
• Evidence of applying a methodical, detail-focused approach to data quality and process improvement
• Strong written and verbal communication skills, with experience collaborating across teams and engaging stakeholders.

It would be a bonus if you also have:

• Experience in a law firm or professional services environment
• Exposure to tools like IntroHive
• An understanding of how CRM supports business development, marketing or bids
• Knowledge of data quality or governance principles

We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!

As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working.

Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, neurodiversity, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). Find out more about DEI at WBD here. We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long term condition and need us to make any adjustments to give you the best possible recruitment process, please let us know by contacting the recruiter on the right hand side of this page. Please also let us know if you need this job advert or the application form in a different format.

We will offer an interview to candidates with a disability or long-term condition who meet the minimum criteria for this role. You can opt into this scheme within the application form. Your response to this question is only used for this purpose, is only visible to the recruitment team and is not used for data monitoring. 

We are an in-house recruitment team and will always aim to fill our roles directly in the first instance. If you're an agency, please click here for ways that you can work with us.